Frequently Asked Questions

U.S. Medical Equipment Consultants, Inc. (“USMEDIC”) is an company dedicated to helping healthcare organizations and laboratories effectively manage their equipment maintenance and repair expenses through a variety of programs. USMEDIC’s history dates back over 25 years. We are based in Oklahoma City, Oklahoma and offer programs nationwide. Our solutions are designed to deliver convenience, transparency and cost savings to our partners.

Healthcare organizations and laboratories rely on various equipment to perform critical patient care and research activities. Maintaining this equipment can be costly and time consuming. Historically, organizations purchase maintenance plans or extended service agreements (“Service Agreements”) from the Original Equipment Manufacturer (“OEM”) at the time of equipment purchase. Organizations are then required to manage numerous Service Agreements leading to additional internal costs. Moreover, the OEM plans often come with a high price due to lack of competition. USMEDIC’s medical equipment maintenance program replaces an organization's multiple Service Agreements with a comprehensive program that allows the organization to cover all desired equipment under one convenient plan. The USMEDIC Service Agreements can offer comparable coverage and benefits as the OEM plans with the added convenience and savings.

By consolidating an organization’s Service Agreements into one comprehensive program, we eliminate the high costs and inefficiencies of multiple Service Agreements thereby achieving a cost savings of 10-25% for organizations. Our experienced underwriters and extensive historical equipment performance data allow us to aggressively rate programs and pass the savings to our partners. Additionally, USMEDIC is able to spread the risk of maintenance expenses associated with the failure of a piece of equipment across its extensive portfolio of covered equipment, allowing for additional savings to our partners.

Yes. The USMEDIC Service Agreements cover both CM and PM service events. CM coverage provides reimbursement for repair costs for covered equipment as outlined in your USMEDIC program terms and conditions. Organizations have the ability to choose the number of PMs they would like covered, generally following the OEM’s recommended maintenance schedule. Both CM and PM coverage can be customized to the unique needs of each organizations and their budgets.

Yes. Qualifying equipment can be added to the USMEDIC program at any time during the coverage period. Covered equipment which is taken out of service can be deleted from the USMEDIC program by providing written notification. The applicable program fee will be adjusted accordingly. Credits for deleted equipment will be less any claims paid on such equipment.

Organization’s may utilize their preferred service providers or any qualified service provider to perform service under the USMEDIC Service Agreements.

The USMEDIC program pays for rental or loaner charges for substitute equipment of like kind as necessitated by an equipment failure covered under our Service Agreements. USMEDIC will pay the rental company directly.

The USMEDIC equipment portal allows partners to see all covered equipment and the associated repair and maintenance history. This allows organizations to more effectively manage their assets and understand their equipment performance. Additionally, it can provide critical reports on repairs and maintenance history should the organization be called upon to provide such data for regulatory or legal reasons.

Yes. Unlike OEMs or other third party providers USMEDIC offers standalone administration and reporting programs for organizations wishing to self-insure their equipment or insure their equipment through the organization’s captive. The organization will enjoy all the benefits of the industry-leading support provided by USMEDIC, including claims administration and reporting, while utilizing their own funds or captives to pay claims.

Yes. USMEDIC has a variety of SIR programs to fit the needs and budgets of our partners. Organizations can set the level of risk they retain based on their budgets and all other covered repair expenses over and above the SIR amount are paid by USMEDIC. This ensures that the organization never goes over its equipment maintenance budget.

Our Claims Group works diligently; carefully scrutinizing all documentation submitted by each service provider, investigating any inconsistencies, promptly resolving any billing errors and identifying and disputing any instances of inaccurate or excessive pricing by the service provider. Our nationwide network of vendors is highly vetted and will provide your business with cost-efficient service options, priority response times, and preferred pricing.

USMEDIC pools the covered equipment into one budget for each client. By covering equipment from a wide array of clients across many different areas of the medical industry, USMEDIC has the benefit of spreading the maintenance risk across a wide equipment population.

A vendor Field Service Report and a vendor invoice of covered services performed by vendor is required reimbursement documentation. Additionally, repairs performed in-house are eligible for reimbursement at the agreed upon partner reimbursement rate. For such covered service, an In-House Work Order for the completed repair is required. Once claims have been processed and approved, your loss information will be updated in the USMEDIC portal.

All required claim paperwork must be submitted within 60 days of the repair or scheduled maintenance event. We pay all approved claims within 30 days or less, after receipt of required documentation.

In the event that equipment is deemed unrepairable or obsolete, the equipment will be removed from the program and a prorata refund, less claims amounts paid during the coverage period, will be applied to the program fees based on the date the equipment was removed.

Your assigned account manager, with the assistance of various USMEDIC team members with technical and claims expertise, will provide training to your key staff and will help tailor your program’s policies and procedures to fit the needs of your organization.

We provide a wide array of administrative and consulting services, which include custom reporting, equipment replacement planning, comprehensive reviews of technical support services, definition of a service budget and payment administration for equipment requiring preventative maintenance only and more.